guidelines to online use

Thank you for visiting lauramercier.com. We’ve prepared the information below to ensure that your experience of our web site is one you’ll want to repeat again and again. Should you have any questions concerning any of our policies, we encourage you to contact us.

copyright statements

site content

This web site is expressly owned and operated by Gurwitch Products, L.L.C. Unless otherwise noted, the design and content featured on lauramercier.com - including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Gurwitch Products, L.L.C. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our web site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Gurwitch Products, L.L.C. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from lauramercier.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to a friend via email; but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. Hard copies of lauramercier.com must include the copyright notice displayed on every Web page.

disclaimers

technical issues

Given the unpredictability of technology and the online environment, Gurwitch Products, L.L.C. does not warrant that the function or operation of this web site will be uninterrupted or error - free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this web site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. As a visitor to and a user of this web site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Gurwitch Products, L.L.C. shall not be liable for damages of any kind related to your use of or inability to access this site.

product display

Please understand that we have made every effort to display the products featured on lauramercier.com as accurately as possible. However, the colors we use - as well as the display and color capabilities of your particular computer monitor - will greatly affect the colors you actually see on the screen. Gurwitch Products, L.L.C. cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.

product availability

At lauramercier.com, we go out of our way to ensure that products presented herein are available for purchase. Occasionally, products are deleted from our product offerings. When an item featured on lauramercier.com is no longer a part of our continuing line, we will endeavor to remove that item from the web site. Also, some products shown on this web site may not be available through retail stores at which Laura Mercier products are sold.

web site errors

We endeavor to present the most recent, most accurate and most reliable information on our web site at all times. However, there may be occasions when some of the information featured on lauramercier.com may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

site changes

Our goal is to keep this web site fresh and exciting, so that you'll want to come back often. We're constantly refreshing lauramercier.com - adding merchandise as new items as they are added to our line or deleting products as they are eliminated from our line. We create timely editorial to replace content that becomes out-dated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to lauramercier.com will still be present on our web site when you visit again. We reserve the right to make changes to this web site without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfill your requests whenever possible.

security policy

TRUSTe

Lauramercier.com is proud to be a member of the TRUSTe program. TRUSTe believes that an environment of mutual trust and openness will help make and keep the Internet a free, comfortable, and richly diverse community for everyone. As an Internet user, you have a right to expect online privacy and the responsibility to exercise choice over how your personal information is collected, used, and shared by web sites like our own. The TRUSTe program was designed expressly to ensure that your privacy is protected through open disclosure and to empower you to make informed choices.

A cornerstone of the TRUSTe program is "trustmark," an online branded seal you see displayed on our home page. The trustmark is awarded only to sites that adhere to established privacy principles and agree to comply with ongoing TRUSTe oversight and consumer resolution procedures. Privacy principles embody fair information practices approved by the U.S. Department of Commerce, Federal Trade Commission, and prominent industry-represented organizations and associations. Those principles include:

• Adoption and implementation of a privacy policy that takes into account consumer anxiety over sharing personal information online.
• Notice and disclosure of information collection and use practices.
• Choice and consent, giving users the opportunity to exercise control over their information.
• Data security and quality and access measures to help protect the security and accuracy of personally identifiable information.

When you see the TRUSTe seal at lauramercier.com, you can be assured that we will disclose to you:

• What personal information is being gathered about you.
• How the information will be used. Who the information will be shared with, if anyone.
• Choices available to you regarding how collected information is used.
• Safeguards in place to protect your information from loss, misuse, or alteration.
• How you can update or correct inaccuracies in your information.

encrypted transmissions

At lauramercier.com, we utilize the industry's highest standard of data encryption, Thawte, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our web site, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. Please review our Privacy Policy to find out exactly how your personal information is handled.

positive identification

Before your personal information is transmitted to us (whether you're requesting a catalog or making a purchase, for example), your browser will make a positive identification that communication is being conducted with lauramercier.com. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to lauramercier.com will your order be processed online. This authentication by your browser takes place after you select "Purchase" and before your order is actually submitted.

follow-up measures

Once your order is transmitted to lauramercier.com, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.

concerns?

When it comes to making your lauramercier.com experience one you can feel confident about, we are ever vigilant. Should you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.

privacy policy

online information gathering

At lauramercier.com, we respect your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. Currently, lauramercier.com gathers online customer information to improve the content of our Web site, to enhance your online shopping experience and for marketing and promotional purposes. We collect information from you in two primary ways: when you register to purchase and when you register for email (please see below for details concerning each). There are also incidental instances in which we would need to gather relevant information from you, including requesting a catalog.

registering for a purchase

The information you provide upon registering to purchase includes general facts necessary for us to complete your order - your name, mailing address, shipping addresses, email address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from this Web site.

registering for email

The information you provide upon registering for email consists only of your name and email address. We will use this information to respond to your submissions and may share your email address with the affiliates of Gurwitch Products, L.L.C. and other organizations which may be of interest to you.

submissions

Although we will make every effort to respond quickly to applicable email messages, Gurwitch Products, L.L.C. is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding lauramercier.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web site or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through lauramercier.com shall become and remain the property of Gurwitch Products, L.L.C. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. Should you have any questions concerning a submission, please contact us.

product pricing and payment policy

product pricing and taxes

The prices displayed on this  are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time. Sales tax will be determined by the ship-to address of the order and will automatically be added onto the order. We are required by law to apply sales tax to order (including shipping & handling) for the following states and the District of Columbia: AR, CA, CO, CT, DC, FL, GA, IL, IN, KS, MD, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA and WA. Orders are taxable (excluding shipping & handling) for the following states: MA and UT.

credit card payment

Gurwitch Products, L.L.C. accepts the following credit cards for online purchases:

international orders

Unfortunately, we are unable to process orders if you are attempting a purchase from lauramercier.com from outside the continental U.S. Please feel free to contact us at 281-275-7038 for such orders.

return policy

Each shipment includes instructions for returning merchandise. To return or exchange merchandise, please enclose your receipt (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid and insured. Should you have any questions concerning a return, please contact us.

please ship the item(s) to:
Attn: Returns/Exchanges Dept.
Gurwitch Products LLC
8 Greenway Plaza 7th Floor
Suite 700
Houston, TX 77046

Please note: Only items purchased on www.lauramercier.com may be accepted for a return or exchange.

We will not refund or exchange any items purchased at a store location.

Only items purchased are refunded. Shipping and handling costs will not be refunded.

shipping policy

Please see our customer service page for shipping & handling rates.

All prices on this  are expressed in U.S. currency.

Outside the U.S.

If you are wishing to order outside the U.S., please contact us at 281-275-7038.

questions?

To verify the shipping status of your order, please view your profile.